Last updated: August 18, 2026
Use this page to request deletion of your dinerr Mobile, restaurant manager, or staff account and the personal data associated with it. dinerr LLC ("dinerr") processes requests for com.dinerr.mobile and accounts created on dinerr.com.
App
dinerr Mobile (package name com.dinerr.mobile) for iOS and Android, and restaurant manager and staff accounts accessed at dinerr.com.
Who can request deletion
Anyone with a dinerr account, including restaurant owners, team members, and guest accounts. Send the request from the email address on your account so we can verify ownership.
How to request account and data deletion
- Email [email protected] from your account email address.
- Include your restaurant name and state that you want your account and associated data deleted.
- We reply to confirm receipt and tell you when deletion is scheduled.
Before you request deletion
If you have an active paid subscription, cancel it in the app under Settings → Plan (or ask us to help). On Pro and Premium you can export data from Settings → Data backup before your account is removed. Free accounts should email us if you need a copy of your data.
What we delete
When your request is completed, we delete or deactivate your user account and remove associated personal data from active systems, including profile information, device registrations used for push notifications, and restaurant access tied to your login, except as described below.
What we may retain
We may keep certain records where required for legal, tax, billing, fraud prevention, or security purposes (for example invoices, payment disputes, and audit logs). Retention periods follow our Privacy policy.
When deletion completes
We typically confirm requests within a few business days and complete deletion of active account data within 30 days unless a longer period is required by law or an open billing dispute.
