Can guests receive order updates by SMS or WhatsApp?

  1. Available on Premium. Guests who leave a phone number with their order can get status updates by SMS or WhatsApp, for example when the order is being prepared or ready.
  2. Updates go out automatically when your team changes the order status in Current orders.
  3. Message and data rates may apply for guests. Guests opt in by leaving their number.
  4. You can also turn on SMS review reminders under Settings → Integrations. Guests then get a text with a review link after their order.

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