Guests open your public restaurant profile in their phone or desktop browser — the same page where they see your menu, hours, and reservations.
They tap Chat with us to open a direct message thread with your team. No app download or account registration is required on the guest side.
Guests type their question and send it. The message arrives in Chats → Active chats in your dashboard, where any team member can pick it up and reply during or after service.
Both sides can share images, documents, PDFs, or voice notes using the attachment and microphone controls in the composer — handy for allergen cards, event menus, or group booking details.
Common uses: allergy questions, large-party reservations, special occasions, and lost-and-found. Answering quickly is a simple way to turn a question into a booking.
If you do not see incoming chats, check that chat is included in your plan and that notifications are enabled for your team in
dinerr Mobile.
Chats stay in your dashboard history, so you can look up what was agreed with a guest weeks later — useful for recurring group bookings and regulars. On
Pro or Premium, the whole team sees the same inbox, and any of you can continue the conversation.
