Guests open your restaurant profile or scan a general menu QR code (Tables → Other QR codes, or Profile → QR codes). Both paths lead to the same digital menu used for dine-in.
In the cart checkout, guests choose Dine-in, Takeaway, or Delivery — you control which of these are offered under Profile → Details → Available services.
For delivery, guests enter their address before placing the order and see a live delivery fee quote for that address at checkout. They can also opt in to SMS order updates (message and data rates may apply).
Delivery orders are placed by guests online only. Staff cannot create delivery orders from Orders → New order, but they can create dine-in and takeaway orders there for phone-ins and walk-ins.
When a delivery order is ready, staff find it in Orders → Current orders and hand it over for delivery.
Set VAT and service charges per order type under Payments → Taxes & currency so takeaway and delivery receipts show the correct amounts in every report.
Keep prep times realistic in your settings: quoted times drive guest expectations and courier arrival. A quoted time you reliably beat earns better reviews than an optimistic one you miss, especially for delivery where guests track the order live.
