After a successful payment or a completed order, guests see a friendly prompt asking them to rate their visit. The prompt appears on the order confirmation screen — no app or account needed.
Guests choose a star rating, optionally write a comment and add photos of their dishes, then tap Send review. The whole flow takes under a minute.
You read and respond to every review under Reviews → dinerr reviews in your dashboard. Replying to reviews — especially critical ones — shows guests you listen and often turns a bad experience into a return visit.
Enable SMS review reminders under Settings → Integrations to nudge guests who did not rate right away. Reminders go out after the visit and raise your review volume significantly.
Tip: reviews also feed your public profile, so a steady stream of fresh ratings improves how new guests perceive your restaurant before their first visit.
Negative reviews are opportunities in disguise: reply promptly, acknowledge the issue, and explain what changed. Guests reading your responses later judge the restaurant as much by the owner's tone as by the original complaint. Share great reviews with your team — they are the cheapest morale boost in the business. And use recurring criticism as a free audit: three guests mentioning slow drinks is a staffing signal, not bad luck.
