Ask the team member to check spam, promotions, and junk folders for an email from dinerr — invitation emails are frequently filtered, especially to corporate addresses.
From
Staff → Team, open the pending invitation and resend it if the option is available.
Confirm you entered their email correctly; a single typo sends the invite into the void with no error message.
Check that your restaurant is on a
Pro or Premium plan, since team members cannot sign in on the Free Plan — the invitation cannot be accepted there.
Add
[email protected] to their safe senders list, then resend the invitation once more.
If nothing arrives after 15 minutes, contact us via live chat or email with the invitee address, and we will resend or activate the account manually.
Pending invitations appear in Staff → Team with their status, so you can tell whether the email was sent at all. Deleting and recreating the invitation with a corrected address is often faster than debugging a mistyped one. Invitations expire after a while for security. If the team member clicks an old link and sees an error, simply resend a fresh invitation from Staff → Team — it takes seconds.
