Why is Platform payments missing?

  1. Platform payments (Stripe Connect for guest orders) are only available in countries where Stripe supports this setup. If the tab is missing, your registered country is usually the reason.
  2. See the full, current list on our countries with platform payment support page.
  3. Check which country your restaurant is registered under in Profile → Details — a wrong country there hides the tab even when your real location is supported.
  4. If your country is supported but the tab is still missing after correcting the address, finish all remaining restaurant onboarding steps, as incomplete onboarding also blocks payments.
  5. Still nothing? Contact support with your restaurant name and country, and we will check the account state from our side.
  6. If you operate in one country but your company is registered in another, Stripe decides eligibility by the registered business entity, not the venue address. Contact support before changing official details — an incorrect entity country can complicate verification later. Delivery and POS integrations have their own country availability, independent of platform payments. If payments are missing but your goal is Uber Direct or Square, check the integrations page instead.

Still need help?

Contact us at [email protected] · · +1 831 273 1336.